Most of the reasons a payout stalls are written into the terms a player agreed to. Below are those clauses in the operators own words, then a count of how many sites print each kind.
The clauses themselves, in the operators' own words
LuckyOnes: a ceiling on what leaves the account in a day
Users are subject to a maximum withdrawal amount limit per calendar day/week/month, starting at 00:00 and ending at 23:59 UTC (Coordinated Universal Time): Day: 4000 USD/EUR/CHF, or 6000 CAD/AUD/NZD, or 40000 NOK, or equivalent in local currency or cryptocurrency; Week: 8000 USD/EUR/CHF, or 12000 CAD/AUD/NZD, or 80000 NOK, or equivalent in local currency or cryptocurrency; Month: 30000 USD/EUR/CHF, or 42000 CAD/AUD, or 48000 NZD, or 300000 NOK, or equivalent in local currency or cryptocurrency.
There is a set limit on how much you can withdraw each day, week, and month, and these limits are based on specific amounts in different currencies. Withdrawals are counted by the calendar, starting and ending at midnight UTC. If you try to withdraw more than the allowed amount in any period, you will need to wait for the next period to withdraw more.
The LuckyOnes general terms, read 2 September 2026.
LuckyOnes: documents the site asks for before it pays
Proof of Address: if this is not already shown on your Identity, we require a separate document such as a Utility Bill or Bank Statement dated within the last 3 months and showing your full name and address.
If your proof of identity does not show your address, you must provide a separate document that includes your full name and address. This document must be dated within the last three months. Acceptable examples include a utility bill or a bank statement.
The LuckyOnes verification page, read 6 September 2026.
Boho: documents the site asks for before it pays
To confirm your identity, we may request the following documents in Latin or Cyrillic script: - Government-issued photo ID (passport, driver's license) - Proof of address (utility bill, bank statement) - Proof of payment method (credit card front/back, e-wallet screenshot) If you cannot provide documents in the requested scripts, we may require a video verification (showing you holding your ID and stating your name and date). Failure to comply will result in account closure and forfeiture of funds.
You may be asked to provide documents in Latin or Cyrillic script to confirm your identity, address, and payment method. If you cannot supply these, you might need to complete a video verification. If you do not meet these requests, your account will be closed and your funds will be forfeited.
The Boho general terms, read 2 September 2026.
RollXO: documents the site asks for before it pays
Age Verification Procedure for Bitcoins. In order to be able to play for Bitcoins, player MUST provide the Casino with the proof that he/she is at least 18 years old or above (valid ID, Passport or Driving License or any other valid document). Players are not allowed to make deposits and (or) place bets until the Procedure is finished and their age is verified. Failure to provide the Casino with valid ID, Passport or Driving License will lead to Player's account closure.
Before you can play for Bitcoins, you must prove you are at least 18 years old by providing valid identification such as an ID, passport, driving license or another acceptable document. You cannot deposit or place bets until your age is confirmed. If you do not provide the required identification, your account will be closed.
The RollXO general terms, read 2 September 2026.
CrownSlots: documents the site asks for before it pays
Identification documents which must be submitted include: copy of a valid Passport, copy of other identification paper and a proof of address; Player's first and last name; Player's full residential address; Player's valid email address; The Company reserves the right to request additional documentation and perform additional checks in order to verify the information provided.
You will need to provide a copy of your valid passport, another identification document, and proof of your address, along with your first and last name, full residential address, and a valid email address. The company also may ask for more documents or perform extra checks to confirm your information.
The CrownSlots verification page, read 6 September 2026.
Winz: a ceiling across a month
The maximum withdrawal amount processed to a Player is 100,000 USDT / USD per week and 400,000 USDT / USD per month, unless otherwise specified in the Terms & Conditions of a specific promotion.
There is a limit on how much you can withdraw, set at 100,000 USDT or USD per week and 400,000 USDT or USD per month. This may be different if another amount is stated in the terms and conditions of a specific promotion. Any requests above these amounts are affected by this rule.
The Winz general terms, read 3 September 2026.
LuckyOnes: what an untouched balance costs
The Company reserves the right to charge any dormant Account a monthly administrative fee of 10 EUR (or an equivalent amount in your Account active balance currency), as long as your Account stays in dormant state and has a positive balance.
If your account is dormant and still has money in it, the company may deduct a monthly administrative fee from your balance. This fee is set at 10 EUR or the same value in your balance's currency. The fee continues to be charged each month while your account remains dormant and has funds.
The LuckyOnes general terms, read 2 September 2026.
RollXO: what an untouched balance costs
If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of 25 EUR or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive.
If your account becomes inactive, the casino can deduct a monthly administrative fee from your remaining balance. This fee will be 25 EUR or the equivalent in another currency, or your current balance if it is less. The fee applies each month as long as your account has money in it.
The RollXO general terms, read 2 September 2026.
What the Act says
The Commonwealth offence, for who may lawfully offer the service at all
(1) A person commits an offence if: (a) the person intentionally provides a prohibited interactive gambling service; and (b) the service has an Australian-customer link (see section 8).
Section 15 of the Interactive Gambling Act 2001, compilation in force on 14 October 2024, on legislation.gov.au, pulled 7 September 2026.
What the 10 sites print, field by field
Each cell on this page about held payouts is the operator's own figure or wording, selected from the clause quoted above where the clause lists several currencies:
| Site | Cap per day | Cap per month | Documents named | Fee on a dormant account |
|---|---|---|---|---|
| LuckyOnes | 6000 AUD | 42000 AUD | proof of address, utility bill, bank statement | 10 EUR |
| Boho | not in our copy | not in our copy | photo ID, passport, driver's licence, proof of address, utility bill, bank statement, proof of payment method, credit card front/back | not in our copy |
| RollXO | not in our copy | not in our copy | passport, driver's licence | 25 EUR |
| CrownSlots | not in our copy | not in our copy | passport, proof of address | not in our copy |
| Spinline | not in our copy | not in our copy | identity document, passport, driver's licence, identity card, proof of address, utility bill | not in our copy |
| Winz | not in our copy | 400,000 USD | photo ID, passport, driver's licence, proof of address, utility bill, bank statement, proof of payment method, credit card front/back | not in our copy |
| CrownPlay | not in our copy | not in our copy | identity document, passport, driver's licence, identity card, proof of address, utility bill, bank statement | not in our copy |
| Neon54 | not in our copy | not in our copy | identity document, passport, driver's licence, identity card, proof of address, utility bill, bank statement | not in our copy |
| StoneVegas | not in our copy | not in our copy | identity document, passport, driver's licence, identity card, proof of address, utility bill, bank statement | not in our copy |
What this does not settle
This page reads published clauses and counts them. It cannot say why one particular account was held, nobody here opened an account or asked for a payout, and an operator can change a term after the date shown.
Licence status in Australia
None of the sites on this page about held payouts names an Australian licence; each is an offshore operator as far as Australian law is concerned. The Interactive Gambling Act 2001 and the ACMA's powers under it are quoted on our law page. Amounts are quoted as each operator prints them; nothing is converted to A$.
Play safely
18+ only. Gambling Help Online 1800 858 858 - free, confidential, 24 hours a day, Australia. Self-exclusion register: BetStop.